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Terms and Conditions

PRICING: All pricing on this website is for TravelJohn End Users only. TravelJohn Products is a division of Reach Global Industries Inc. (RGI) Price listed does not include shipping and handling. Prices are subject to change without notice.
 
ORDERS: Orders will become effective only when accepted by RGI. Orders will be filled at the prices that are in effect at the time of shipment. RGI has no minimum billing.
 
PAYMENT TERMS: All orders will be shipped prepaid and added to invoice/receipt (PayPal, cash, money order, VISA, MASTERCARD, American Express, Discover, certified check or personal check only). Personal checks may take up to 5 days for verification and approval.
 
SERVICE CHARGES: A service charge of $29 will be imposed on all returned checks.
 
SALES TAX: A 7.75% Sales Tax will be applied to all California customers.
 
SHIPPING: All shipments are F.O.B. Irvine, CA, RGI warehouse, unless otherwise indicated. Unless “no partial shipments?has been specifically requested, RGI has the right to partial ship and back order any out-of-stock item. Orders are normally shipped by UPS ground. Please allow 7-10 days for shipping. For faster shipment, please visit RGi partners' website. Sorry we cannot ship to P.O. boxes. Shipping costs shown are for US orders only (except AK, HI, U.S. Possessions). Shipping and handling for AK, HI, U.S. Possessions, and, international orders will vary based on destination. Shipping and handling charges are not refundable.
 
CLAIMS: All claims for shortages or lost or damaged merchandise must be made within three (3) days of the receipt of the merchandise. All claims for losses or damages incurred in shipment shall be the responsibility of the carrier, and should be placed with the carrier. 

RETURN POLICY: Most Items may be returned within 30 days of receipt. Please call, write or fax our sales department for a Return Authorization Number (RA#) and shipping instructions prior to return. Shipping charges must be prepaid unless otherwise arranged in advance. No return will be accepted without RA#. All merchandise must be carefully packed and will be subject to charge if not in resalable condition. For disposable products, please return only the unused merchandise, unless requested by our sales personnel. No return for special orders is accepted unless they are covered under RGI’s Limited Warranty.
 
GENERAL: RGI’s Policy is one of continuous development and improvement. Therefore, specifications are subject to change without notice. Also, RGI is not responsible for misprint.
 
LIMITED WARRANTY: All products are covered by a LIMITED WARRANTY for a period of ninety (90) days from the date of shipment by RGI. This WARRANTY is limited to the repair, replacement, or credit, at RGI’s option, for any items found to be defective after inspection by RGI at its main headquarters.